Much more than just a telephone answering service…. Great Connexions are experts in Clinic Management

Specialist site Hospital Doctor estimates that the private healthcare market is worth some £4bn, serving around 13% of the population – around 19% of whom self-pay. Currently there are more than 3000 specialists and consultants with private practices in the UK.

 So how do those statistics relate to Great Connexions and telephone answering? Well, a telephone call is usually the first point of contact when seeking consultation, but as the majority of consultants work part-time they rely on voice mail and that’s not the best first impression for any caller.

 Great Connexions are specialists in working with private consultants and clinics throughout the UK, and we offer much more than a telephone answering service. Great Connexions is the only telephone answering service to allocate named PAs to every client; they get to know the people they work with exceptionally well and as well as being available to take calls inside and outside of office hours, they can make appointments, manage diaries online in real time, answer basic queries (such as directions and parking facilities) and send out literature. Our medical service goes even further and often includes liaising with insurance companies and making outbound calls to patients and suppliers.

 Great Connexions is always on call

 The Essex branch of Great Connexions recently had an unusual request that highlighted the flexibility of our clinic management service.

 One of our clients is a Consultant Gastroenterologist, who we have worked with for several years. His office is generally very busy and we answer calls and arrange appointments that overflow when his Secretary is in and take care of all calls at lunchtime and when she leaves the office at 4pm.

 It’s not unusual for Great Connexions to take calls during staff holidays, but in this instance our client had a special request. His Secretary was due to take an extended holiday and he didn’t want to rely on agency staff – would his Great Connexions PA be able to temporarily work from his office? Of course we obliged and our client was reassured in having a trusted team member that knew his work and systems.

 Great Connexions makes it easy

 You may get calls at any time, but no private practice can justify paying staff 24 hours a day, 365 days a year and Great Connexions offers the perfect alternative. Our professional PAs are always available, your calls will usually be answered within three rings and we can work with an existing system or set up an online diary management tool. The added benefit is that the Consultant can log in anywhere and view their appointments in real time.There are no set up fees, and you only pay for the services you use. Contact us today to arrange an appointment with your local Great Connexions office and find out more.

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