It’s time for the first in our new series of ‘Trade Focus’ blogs, looking at the positive effect personal answering services can have on a trade and, in particular, its client base.
“I can’t get hold of my solicitor” “I need some advice and I just can’t seem to get my solicitor on the phone.” “Why does my solicitor not contact me for such long periods of time?”
All common questions, or perhaps common complaints, that many clients have for, or about, their legal representative. Obviously actually speaking to their solicitor would be the top solution for disgruntled clients, but sometimes that just isn’t possible. At these times at least having your presence acknowledged would be a much nicer alternative than hearing…”Hi, this is ‘Your Solicitor’ I can’t take your call right now, please leave a message…”
No matter how good the quality of work you do for them, clients will always factor in your level of personal service when deciding whether to retain your services – or recommend you to friends.
Some people assume that a high level of personal service costs nothing. Wrong. It costs time. Time which some people just can’t seem to find, no matter how hard they try. Nobody wants to leave their clients feeling frustrated, let down, or just not wanted, but hiring extra staff to take care of them just isn’t viable for everybody, especially in the current economic climate.
However Great Connexions’ service isn’t just for when no one is there to answer the phone long term. Short term breaks like holidays or even a tea break can be the time you miss a phone call. An empty desk is an empty desk, whether for five minutes or five days. You never know when that call might come in offering you new business. If you don’t answer it’s unlikely they’ll call back. They’ll usually just pick up the phone and call one of your many competitors.
The same can be said for overflow callers. If you’re lucky enough to be so busy that you or your staff can’t answer every call, you could be missing valuable opportunities.
If only someone could provide a friendly voice on your end of the phone, listen to your clients new and existing, making them feel wanted and valued. All at an affordable price.
We can offer;
- Overflow facilities – we’ll deal with any calls you can’t answer in busy periods.
- Holiday Cover – because everyone deserves a break.
- Contingency planning – it is vital to be prepared for the unexpected.
- Outbound calls – following up leads, securing repeat business, cold calling…let us take care of it for you.
- 24/7 Answering – never miss another call, no matter what time of the day or night.
How much is one missed call worth to your business? Contact us today to find out more about the range of ways Great Connexions could help your business.