Isn’t it fantastic seeing the Queen on her Diamond Jubilee tour, making the day for hundreds of thousands of citizens.
Not for us. We see the Queen travelling the length and breadth of the country, waving serenely at her people, and one thought fills our heads. We keep thinking about how many calls she’s missing!
Even though she’s the Queen so the likelihood is very high that everybody would call back. We keep thinking of the ringing telephone back at Buckingham Palace. Just ringing, unanswered. And that’s a sound we just can’t bear to hear. 70% of callers won’t leave a voicemail if greeted by an answer phone message, although how much those figures change if greeted by “This is Elizabeth II. Me and Phillip. Or rather Phillip and I (it is the Queens English after all) aren’t home at the moment. Please leave your name and number and we will get back to you.” We can’t be sure.
However, if you’re not the Queen, that statistic rings true. 70% of callers won’t leave a voicemail. Who is going to answer your calls over the Diamond Jubilee? Or for that matter who is going to answer your calls whenever you can’t?
How much is just one missed call worth to your business?
People don’t just miss calls on the holidays. How many opportunities is your business missing?
Our 24/7 and Out of Hours Cover service has the benefit of:
- Maximising sales enquiries
- Handling emergency calls and responding as necessary
- Keeping business open to calls from other time zones
- Avoiding missed opportunities from those who refuse to respond to an automated voicemail system
- Meeting customer expectation and exceeding customer satisfaction